Your ride. All the essentials.

You can book a private airport transfer, a private point-to-point island ride, or a private driver by the hour. Airport transfers can be one way or round trip. Ordinary rides more than 24 hours ahead confirm immediately after successful booking submission. The four Christmas and New Year holiday dates have a separate availability-confirmation process.

The airport service covers transfers to and from Aruba Airport (AUA). Choose From airport, To airport, or Round trip, and give the exact address of your hotel, villa, or other stay.

Arikok National Park is excluded from the island-transfer service. Do not select a nearby area to bypass that exclusion. Contact the team if you need help finding a suitable alternative.

No. The private-driver service provides a driver by the hour and is not a guided sightseeing tour. If you want a guided tour, ask about Aruba Sightseeing Tours so the team can help you choose the appropriate service.

Read the successful booking result and confirmation email. Ordinary airport, island, and private-driver rides more than 24 hours ahead are confirmed immediately, including rides needing a custom fare or special arrangements. December 24, December 25, December 31, and January 1 require availability confirmation within 24 hours. Each ride in a round trip has its own status. A quote, draft link, or saved card alone is not a confirmed booking. The day before each confirmed ride, we email the driver’s name, phone number, and detailed meeting instructions.

You can book with the fare pending. On ordinary dates more than 24 hours ahead, the reservation confirms immediately while the team prepares the custom fare and vehicle arrangements. You must review and approve the final fare before payment; no amount is invented or charged by submitting the request. The holiday confirmation exception still applies. If a card was already saved for this booking, the secure offer-acceptance process can reuse it. Accepting an offer is not itself a charge.

No payment is taken when you save your card. You authorize Aruba Your Way to save it for this booking and charge the agreed price for each ride on its service day, or an applicable late-cancellation or no-show amount. Saving a card is not confirmation of availability.

Payment is due on the service day of each ride. The arrival and departure rides have their own prices and payment records. Booking them together does not mean both rides are charged when the card is saved.

Yes. Choose Round trip to request both airport rides in one booking. You enter one contact and save one card for the booking, and the arrival and departure rides share one booking reference. Each ride still has its own date, time, route, price, and confirmation details.

Yes. Open Different details for your departure in the planner to enter a different departure area, passenger count, or bag counts. Give the exact departure pickup address when prompted. Both ride prices are reviewed together before you request the booking.

Contact the team and identify the affected ride using your booking reference and date. The 60-minute change and cancellation policy applies to each affected ride separately. Do not assume a change to one ride automatically changes the other.

Changes and cancellation are free until 60 minutes before the affected ride’s pickup. For a round trip, apply the deadline to the ride being changed or canceled. Contact the team promptly using the booking email or info@arubayourway.com.

If the flight for your airport transfer is canceled, you can cancel or reschedule that airport transfer free of charge. Contact the team promptly with the affected ride and updated flight information. A new travel time still needs an available arrangement to be confirmed.

The day before each confirmed ride, we email your driver’s name, phone number, and detailed meeting instructions. Read the instructions for your particular ride and use the supplied contact details. Those instructions take precedence over a general illustration or example. Contact the team if you need help finding your pickup details.

The standard arrival instructions are to text your driver after collecting your luggage. The driver waits nearby and then drives to the pickup zone. After exiting the terminal, look across toward the car-rental signs; the pickup zone is opposite those signs, on the middle lane. Your driver’s name, phone number, and detailed meeting instructions arrive by email the day before the confirmed ride. Staff can edit these instructions, so always follow the version supplied for your own ride.

Provide the exact pickup address, pickup date and time, departure flight date and time, and flight number. The pickup and flight dates may be different for an overnight departure. You are responsible for accurate travel details; ask the team to help arrange pickup if you are unsure.

The booking needs a chosen pickup time as well as your flight time. Ask the team to help arrange pickup if you are unsure. This knowledge base does not yet establish a universal airport-arrival buffer or a guaranteed travel time; those depend on the trip and require an approved recommendation.

No. Passenger and luggage fit, special seating, and accessibility requirements need team confirmation. Provide the complete party and equipment details before booking. Larger parties or special requirements may need a custom arrangement and price.

Yes. The booking form accepts 1–16 travelers, including children. Groups of 10–16 need a vehicle plan and custom fare; the team can arrange up to two vans with luggage space. Ordinary rides more than 24 hours ahead confirm immediately, with the final fare sent for your approval before payment. Holiday rides follow the separate availability-confirmation process. Give full luggage details; no universal bag allowance is implied.

Yes, add the child’s age and seat requirements when planning your ride. Ordinary-date reservation confirmation can be immediate, but the team must separately confirm the seat arrangement and suitability. Ask about the type, size, installation, availability, and any fee rather than assuming a particular seat is supplied.

Describe the assistance and equipment you need when booking, including mobility aids and their dimensions. The team must check the actual arrangement. Immediate reservation confirmation does not establish ramp access, travel while seated in a wheelchair, lifting assistance, or a particular equipment fit. Discuss those requirements with the team.

Use Aruba local time, America/Aruba (UTC−4), for all trip dates, pickup times, and flight times entered in the booking form. Check the local date carefully for flights shortly after midnight.

Later cancellations and no-shows are charged in full under the published terms. Do not assume how a waiting period, a disputed pickup, or a flight delay is classified; the team needs to review the facts. A canceled airport-transfer flight has a separate stated exception.

Reply to the booking email or email info@arubayourway.com promptly. Include your booking reference, the affected ride and date, and the change you need. A new address, time, passenger count, or requirement may need the team to check the price and suitability again. A support reply should not claim the record has changed until the team has actually processed it.

Use the actual local flight date and a separate pickup date and time. For example, a flight at 00:30 on Tuesday may require pickup on Monday; the team must help determine an appropriate pickup time. Do not change the flight date merely to make it match the pickup date.